DESCRIPTION:

To assist the Family Desk, Pre-op, Post-op and PACU areas providing support to staff, families and visitors. 

REQUIREMENTS:

              Must be 18 years or older.

Must be eighteen years of age or older and possess good interpersonal skills.

Must have no deficits which would inhibit communication.

Must be able to be mobile for long periods of time, sitting, walking.

Must observe hospital policies and procedures, accept responsibilities and limitations.

Willingness to take directions from staff and/or volunteer director and use specified channels for answers to questions.

COMPETENCES:

 Be available in the Surgical Waiting Room to assist family members, visitors     and hospital staff.

Register and track families. 

 Assist in limiting the traffic flow into the Pre-Op/Post-Op/PACU areas.

Monitor the Smart-Track surgery schedule.

 Communicate family/visitor needs to appropriate resource people.

 Safeguard all Protected Health Information (PHI) at all times.

 Know and uphold hospital and departmental policies.

 Practice Service Excellence.

ORIENTATION AND TRAINING:

Area specific orientation and training on the competencies above will be led by staff in the department listed at the top of this document. Both the volunteer trainee and staff trainer will sign the bottom of this document upon completion of training and a signed copy will be retained by the area.

General orientation is conducted by Volunteer Resources, which includes Service Excellence, Infection Control, Safety, Confidentiality, volunteer policies and procedures, and health screening prior to commencing their volunteer assignment.

DAYS AND TIMES:

Weekdays AM/PM

PATIENT CONTACT

Minimal

DESCRIPTION:

To provide a world class experience within Johns Hopkins All Children’s Hospital by greeting and providing a friendly escort for the patients and/or guests to the appropriate destination.

REQUIREMENTS:

          Must be 15 years or older.

Ability to work independently in a busy environment.

Must be able to communicate effectively with others.

Ability to stand and walk for extended periods of time up to four (4) hours.

Ability to push patients in wheelchairs and lift or carry up to twenty (20) pounds.

COMPETENCIES:

Escort guests and/ or patients to the appropriate destination.

Provide a high level of customer service with a professional and friendly greeting for patients and guests.

Provide helpful information to guests and/or patients or connect them with the appropriate staff member to help them in order to enrich the guests’ or patients’ experience.

ORIENTATION AND TRAINING:

Area specific orientation and training on the competencies above will be led by staff in the department listed at the top of this document. Both the volunteer trainee and staff trainer will sign the bottom of this document upon completion of training and a signed copy will be retained by the area.

General orientation is conducted by Volunteer Resources, which includes Service Excellence, Infection Control, Safety, Confidentiality, volunteer policies and procedures, and health screening prior to commencing their volunteer assignment.

DAYS AND TIMES:

Monday – Friday 8:00am – 8:00pm

PATIENT CONTACT:

        Yes

DESCRIPTION:

            To assist library staff in providing visitors with general information and assisting with special programs and activities.  *Please note: Volunteers will not provide health information.

REQUIREMENTS:

Must be 18 years or older.

Must be able to communicate effectively - primarily with children and teens

Exercises good judgement and maintains patient confidentiality and privacy

Demonstrates appropriate professional boundaries related to other staff and patient families

              Must have visual acuity and manual dexterity

              Must be able to work with children during interactive activities

              Must be comfortable reading aloud storybooks to children

              Must be able to work in the library when pet therapy dogs are present

              Ability to work independently in a busy environment

              Ability and willingness to work on multiple projects

              Ability to walk throughout the Hospital main campus to deliver library program flyers to designated departments

COMPETENCIES:

Greet visitors.

Read aloud stories to patients and their families.

Sort donated books and shelve in recreational reading section.

Clean children’s games and puzzles.

Assist staff in the FRC during the “Paws to Read” program (e.g. set up foam mats for

therapy dogs, ensure all visitors use hand sanitizer before and after petting therapy dogs, guide children to available pet therapy team to read, clean and re-store foam mats.

Assist in decorating Library for seasonal and/or special programs @ the FRC Library - (e.g. FRC Library’s anniversary, annual holidays, support group meetings, etc.)

ORIENTATION AND TRAINING:

Area specific orientation and training on the competencies above will be led by staff in the department listed at the top of this document. Both the volunteer trainee and staff trainer will sign the bottom of this document upon completion of training and a signed copy will be retained by the area.

General orientation is conducted by Volunteer Resources, which includes Service Excellence, Infection Control, Safety, Confidentiality, volunteer policies and procedures, and health screening prior to commencing their volunteer assignment.

DAYS AND TIMES:

                Monday –Friday / 9:00 a.m. – 5:00 p.m.

PATIENT CONTACT:

                Outpatients and their families

                Family members of inpatients; occasionally with inpatient visitors

DESCRIPTION:

               To keep the company of the patients in the Child Life Unit and interact/play with them.

REQUIREMENTS:

               Must be 18 years or older.

               Must have good judgment and ability to interact and play with patients and make them comfortable and happy

COMPETENCIES:

Follow patient assignment list during shift focusing on priority patients and special requests given by the Child Life Specialist.

Communicate with the Child Life Specialist to determine if the unit activity cart should to be taken around to each room.

On arrival to room, determine if it is a good time to work with patient. (i.e. If patient is speaking with the physician, please check back at a later time when the patient is available to interact.)

Provide 1:1 interactions to patients in isolation. This includes strict adherence to isolation signs in order to ensure the safety of all.

Be able to choose and provide age appropriate activities to patients.

Help provide a safe and nurturing environment for patients to play and explore by helping clean toys and playrooms and putting away clean toys.

Provide parents the opportunity to take a break.

Hand out decorated linen items (pillows, blankets & pillowcases).

Help bring patients to group activities in the playrooms, when appropriate.

Provide feedback to Child Life Specialist on patient interactions at the end of shift.

When questions or concerns arise, volunteers should ask the Child Life Specialist or bedside nurse. 

Adapt to the changing needs of the patients and the patient unit.

Follow volunteer policies at all times.

ORIENTATION AND TRAINING:

Area specific orientation and training on the competencies above will be led by staff in the department listed at the top of this document. Both the volunteer trainee and staff trainer will sign the bottom of this document upon completion of training and a signed copy will be retained by the area.

General orientation is conducted by Volunteer Resources, which includes Service Excellence, Infection Control, Safety, Confidentiality, volunteer policies and procedures, and health screening prior to commencing their volunteer assignment.

DAYS AND TIMES:

                Monday – Saturday / 9:00 a.m. – 5:00 p.m. / 3-4 hours per week

PATIENT CONTACT:

                Yes

DESCRIPTION

RJ’s Activity Center is a space facilitated by volunteers and Child Life Staff. The Activity Center welcomes inpatients, outpatients, and family members of all ages to have fun, socialize, and relax. Children under the age of 5 are required to be accompanied by an adult. The Activity Center provides a variety of activities including video games, basketball, pool, arts and crafts, board games, dramatic play, and more. The Activity Center also hosts many special visitors and events throughout the year. Activity Center volunteers’ main responsibility is to engage and play with patients and families. Volunteers should be mobile and able to reach into cabinets, get on the floor with children, pick up toys/supplies, etc. While creativity and video game experience is not a requirement, those who have an interest/background in the arts or gaming are strongly encouraged. Be an aid to RJ’s Activity Center, helping with various responsibilities, playing with the children, and overseeing that the Activity Center runs smoothly.

REQUIREMENTS:

              Must be 18 years or older.

Ability to interact with patient, assist in transporting patients and engage with patients and families.

Follows directions carefully and adapt to situations and needs of patients

COMPETENCIES:

Clean the toys and equipment at the beginning and end of each shift.

Greet patients and families when they arrive and invite them to do various activities with you.

Invite patients and families from the inpatient and outpatient units to come play in the Activity Center.

Assist with transporting patients to and from their rooms.

Feel comfortable transporting patients with IV poles and/or wheelchairs.

Engage with patients and families in the Activity Center. Play games, create art projects, or just play pretend with the patients and families.

When questions or concerns arise, volunteers should ask the Child Life staff.

Adapt to the changing needs of the patients and families.

Follow volunteer policies at all times.

ORIENTATION AND TRAINING:

Area specific orientation and training on the competencies above will be led by staff in the department listed at the top of this document. Both the volunteer trainee and staff trainer will sign the bottom of this document upon completion of training and a signed copy will be retained by the area.

General orientation is conducted by Volunteer Resources, which includes Service Excellence, Infection Control, Safety, Confidentiality, volunteer policies and procedures, and health screening prior to commencing their volunteer assignment.

DAYS AND TIMES:

Saturdays and Sundays: 1:00pm to 5:00pm

Mondays through Fridays: 10:00am to 12:00pm, 2:00pm to 5:00pm.

PATIENT CONTACT:

                Yes

Description: 

Pet Therapy is a unique opportunity for normalization for families to interact with an animal.  Pet Therapy Escort Volunteers will be utilized to act as consistent escorts for the schedule pet therapy with the Volunteer Pet Owner and the pet throughout the hospital.

REQUIREMENTS:

               Must be 18 years or older

The owner of the Therapy Pet must be established as a hospital volunteer.

All animals must be certified through a recognized and approved Therapy Animal organization such as: Pet Partners, Alliance of Therapy Dogs and Project Pup.

All Pets must be current with required veterinarian exams and immunizations as required by the Pet Therapy organization and provide the hospital with a copy verifying such. 

The Volunteer Owner will provide proof of their liability policy and coverage.

Volunteer Owners will have one pet per handler per visit.

Pets must be bathed within 24 hours prior to the visit.

The Volunteer Owner and pet must be wearing approved attire for the volunteer department and identification during all visits.

The Therapy pet will wear a bandana or Id Badge identifying them as a Therapy Pet. (Waived for Facility Animals wearing organization vest)

Animals must be on a leash/lead and/or under the volunteer Owner’s control at all times.

Volunteer Owners are responsible for cleaning up any elimination mishaps that occur inside or outside the hospital.  Be prepared to remove any solid waste and dispose of it properly.

COMPETENCIES:

Pet visits will take place in identified patient rooms as well as other locations such as the Activity Center, Playroom, Child Development Rehabilitation Center and private offices per directions from Child Life. 

The Escort Volunteer will escort the Volunteer Owner and Therapy Pet during the entire visit in the hospital.

 Before entering an elevator with the therapy pet, the escort will ask any occupants if they object to the pet being on the elevator.  If there is a concern, the team will wait for the next elevator.

The Escort Volunteer will be provided a census containing the patient name, room number and age for all patients who are permitted a pet visit.

Pet visits will take place in identified patient rooms as well as other locations such as the Activity Center, rooftop play area, Child Development Rehabilitation Center and private offices per directions from Child Life.

For Pet Therapy with Dogs: The Escort Volunteer will indicate with a check mark, on the Pet Therapy approved Patient List, all patients who received a pet visit that day.  This list will be turned into the Child Life Department prior to leaving that day.

For Pet Therapy with Dogs: Before entering an approved patient room, the Escort Volunteer will knock and ask the patient/family if it is a good time for a visit.  Be aware of physicians, nurses or other therapy staff who are working with the patient and offer to return later during the visit if necessary and possible.

For Pet Therapy with Dogs: A clean sheet and protective barrier will be placed on the bed, chair, or patient lap prior to an animal being placed on the bed, chair or patient lap.  The sheet will be removed by the Escort Volunteer and placed in the soiled linen bin at the end of the pet visit.

The escort Volunteer must assure that the patient washes his/her hands prior to and following the pet visit.

If the animal rides the cart, the soiled linen on the cart will be removed by the Volunteer Escort at the last room scheduled for a visit and deposited in the soiled linen bin in that patient’s room. 

The Escort Volunteer will place the patient list from that day’s visit will be placed in the accordion file folder (located with the pet therapy supplies above the pet therapy supplies) under the corresponding month. 

ORIENTATION AND TRAINING:

Area specific orientation and training on the competencies above will be led by staff in the department listed at the top of this document. Both the volunteer trainee and staff trainer will sign the bottom of this document upon completion of training and a signed copy will be retained by the area.

General orientation is conducted by Volunteer Resources, which includes Service Excellence, Infection Control, Safety, Confidentiality, volunteer policies and procedures, and health screening prior to commencing their volunteer assignment.

DAYS AND TIMES:

Monday, Wednesday, Thursday, Friday and Saturday afternoons. Volunteers will be required to commit to a visit (generally lasting 1.5 – 2 hours) at least twice per month and up to every other week. 

PATIENT CONTACT:

                Yes

DESCRIPTION:

To provide patients with help on school work and help enrich their education.

Patient Academics volunteers provide instructional assistance to hospitalized children at bedside, in isolation rooms and in the schoolroom. Volunteers will work in a variety of patient care areas and will be required to work independently and comfortably around patients with serious medical conditions. Volunteers also provide assistance with organization of the schoolroom.

REQUIREMENTS:

                Must be 18 years or older.

                Able to help with school work with patients.

                Ability to judge a situation and report back to staff.

COMPETENCIES:

Use a patient assignment list during shift to determine which patients to visit, making note of priorities given by Teacher’s Aide or Hospital School Teacher.

When inpatient, on arrival to room, determine if it is a good time to work with patient (i.e. If patient is speaking with the physician, please check back at a later time when patient is available to interact).

Use academic skills to tutor patients in elementary, middle, and/or high school.

Assist with homework, read with patients, provide enrichment activities, and play educational games.

Assist with schoolroom organization.

Be willing to work with patients of a variety of ages.

Provide feedback to Teacher’s Aide or Hospital School Teachers on patient interactions at the end of shift.

When questions or concerns arise, volunteers should ask the Hospital School Teachers or bedside nurse.

Adapt to the changing needs of the patients and the patient unit.

Follow volunteer policies at all times.

ORIENTATION AND TRAINING:

Complete an annual In-service review

Area specific orientation and training on the competencies above will be led by staff in the department listed at the top of this document. Both the volunteer trainee and staff trainer will sign the bottom of this document upon completion of training and a signed copy will be retained by the area.

General orientation is conducted by Volunteer Resources, which includes Service Excellence, Infection Control, Safety, Confidentiality, volunteer policies and procedures, and health screening prior to commencing their volunteer assignment.

DAYS AND TIMES:

               Inpatient: Monday – Friday / 9:00 a.m. – 4:00 p.m. / 3 hours per week

Learning Lab: Tuesdays/Thursdays 3:00 -5:00

PATIENT CONTACT:

                Yes

DESCRIPTION:

This volunteer position is for those who are interested in Speech/Audiology or are completing education in the field.  The volunteer will assist staff with a variety of projects.

REQUIREMENTS:

                Must be 18 years or older.

                Must be able to communicate effectively with others.

                Must have visual acuity, ability to alphabetize and manual dexterity.

                Good telephone skills.

                Ability to work independently in a busy environment.

COMPETENCES:

Wash toys to be used in treatment

Pick up food trays in café for Happy Mealtimes program

Wash dishes from the Happy Mealtimes program

Assist in music therapy

Assist with filming for PALS social skills groups

Keep test forms up to date and organized

Assist with record keeping and filing

Use basic computer skills to input and/or update information

Type envelopes/labels and photocopy documents, as needed

Assemble packets, kits and totes

Run errands throughout hospital campus, whenever needed

Perform special projects, as needed

Practice Service Excellence

ORIENTATION AND TRAINING:

Area specific orientation and training on the competencies above will be led by staff in the department listed at the top of this document. Both the volunteer trainee and staff trainer will sign the bottom of this document upon completion of training and a signed copy will be retained by the area.

General orientation is conducted by Volunteer Resources, which includes Service Excellence, Infection Control, Safety, Confidentiality, volunteer policies and procedures, and health screening prior to commencing their volunteer assignment.

DAYS AND TIMES:

        Wednesday 9-11 am OR 2-5 pm

PATIENT CONTACT:    None.